Privacy Policy & Data Notice

1. Overview and Core Commitment

At CandyStory Matrix ("we," "our," or "us"), operating the online service at candystorymatrix.com, we are committed to safeguarding the privacy and security of users who utilize our interactive conversational training platform and request our complimentary educational resources.

This Privacy Policy transparently delineates how we collect, process, store, and protect your personal identification information and dialogue interaction data when you visit our website, complete our assessment request forms, or interact with our adaptive AI training materials.

2. Information We Collect

We adhere to the principle of strict data minimization and only collect information essential for fulfilling your requests and delivering personalized educational assessments:

• Direct Identification Data: Full name, business or personal email address, and telephone number provided voluntarily through our lead forms, diagnostic intake surveys, or direct contact inquiries.
• Educational & Skill Preference Data: Selected areas of conversational interest (e.g., executive presentations, social anxiety de-escalation, conflict resolution) and target practice frequencies selected via our interactive planning tool.
• Technical Diagnostic Logs: IP address, browser type, device specifications, operating system, referring URLs, and timestamp data gathered automatically via server log protocols.
• Cookies & Session Tokens: Anonymized functional cookies used to remember consent choices and session navigation.

3. Purpose and Legal Basis for Processing

We process your data strictly for legitimate educational, operational, and customer communication purposes:

• To email your requested 24-page AI Social Scenario Workbook, Diagnostic Assessment Guide, and sandbox orientation credentials.
• To deliver customized conversational practice schedules derived from our interactive calculator.
• To respond to your inquiries, technical support questions, or platform inquiries during business operating hours.
• To monitor system integrity, defend against abusive bot activity, and ensure compliance with Google Advertising policies.

4. California Consumer Privacy Rights (CCPA / CPRA)

Under the California Consumer Privacy Act and California Privacy Rights Act, California residents possess specific privacy entitlements:

• Right to Know: You may request full disclosure of the categories and specific pieces of personal information collected about you within the preceding 12 months.
• Right to Deletion: You may request the permanent deletion of your personal records from our databases, subject to legal compliance exceptions.
• Right to Non-Discrimination: Exercising your privacy rights will never result in denied service, altered resource access, or compromised quality.
• Right to Opt-Out: Because we do not sell or share personal information for behavioral cross-context advertising, no opt-out is necessary; however, you may email us at any time to purge your contact file.

5. Dialogue Sandbox & AI Voice Privacy

Our platform operates on a foundational philosophy of psychological safety. We understand that practicing difficult social scenarios requires candid vulnerability. Session transcripts, recorded responses, and user inputs generated during simulation exercises are processed with end-to-end transport layer security (TLS 1.3) and are isolated from public neural training pools.

6. Cookies and Tracking Technologies

We employ strictly necessary and lightweight analytical cookies to maintain site security, evaluate content engagement, and preserve your cookie consent preference in your browser's local storage. You can manage or disable cookie storage through your individual web browser settings at any time without forfeiting access to our primary educational content.

7. Data Retention and Safeguards

Personal information collected through lead forms is retained only as long as necessary to fulfill the educational inquiry, maintain customer correspondence records, or comply with statutory US record-keeping obligations. We implement rigorous administrative, technical, and physical safeguards designed to prevent unauthorized access, alteration, or disclosure.

8. Contact Information for Privacy Requests

If you have questions regarding this policy, wish to inspect the personal data we maintain, or want to submit a formal CCPA/CPRA deletion request, please reach out directly to our designated Data Protection Officer:

• Company Entity: CandyStory Matrix
• Corporate Email: [email protected]
• Telephone: +1 (512) 640-8192
• Physical Address: 500 W 2nd St, Suite 1900, Austin, TX 78701, United States
• Operating Hours: Monday - Friday: 8:00 AM - 6:00 PM CST, Saturday: 9:00 AM - 2:00 PM CST